FAQ's |
Everything you need to know about storing & using Kinnikinnick gluten-free allergy-friendly products: what ingredients we use, free shipping info, & answers to all the most commonly asked questions.
Products |
How should I store your products?
None of our products contain preservatives, so store them (except cookies & mixes) in the freezer. Breads, buns and bagels may be kept on the counter for three to four days. Cookies and mixes don’t need to be frozen. Store in a sealed container in cool, dry place. |
What's the shelf life of your products?
Shelf Life
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Where do I find the Best Before date?Best Before Dates are either Printed on the white plastic closure tab on bread bags or embossed or printed on the box. The format is either YYMMDD or YYYYMMDD YY or YYYY – represents the year MM – represents the month DD – represents the day Month two-letter codes:
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Are your products fortified with Vitamins and Minerals?
Our breads, buns, bagels and muffins are fortified with Thiamine, Vitamin B2, Niacin, Folic Acid and Iron. In Canada wheat flour must be enriched with B vitamins, iron and folic acid to help prevent nutrient deficiencies and to enhance the nutritional quality of the food supply. Enrichment is not currently a requirement for gluten-free flours, though individuals on gluten-free diets are often deficient in folate and vitamin B12. Knowing that, we decided to fortify some of our products to meet the same enrichment requirements as wheat flour to improve the nutritional quality of some of our products such as bread, buns and muffins. Studies have shown that supplementation with vitamin B12 and folic acid leads to improved health in celiacs and others on a gluten-free diet. Folic acid is also added to foods to prevent neural tube defects during pregnancy, reducing the incidence in Canada by 19% and the US by 25%.
Another thing to keep in mind is that naturally occurring folate is destroyed by heat. That’s why we add Folic Acid to our baked goods which tastes fine, survives the oven and adds a boost of nutrition for those who need it most. For more detailed information please click here. If you are concerned about the MTHFR polymorphism, please consult this site maintained by the United States National Institutes of Health. |
Do you sell mixes and flour in bulk?
We have Retail Bulk packages for Pancake & Waffle Mix and also for All Purpose Flour only. Not for other products due to packaging and production issues. |
Do you have a recipe book?
We have three recipe books FREE to download. Festive Season at Kinnikinnick Also, there are nearly 700 recipes for you to try on our website. |
Did you discontinue a product?
If it's listed on the website, that means we still make it. That doesn’t mean your local store carries it. If they don’t, you can always order online or by calling our customer care desk toll free 1-877-503-4466. |
Special Orders
We don’t do custom orders because of production and shipping constraints. In Edmonton and area, customers can order free from special orders including birthday and wedding cakes for pick up at the retail store. Call the bakery on (780) 424-2900 for pricing or to place an order. |
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Ingredients |
What is Inulin?
Often made from chicory, inulin is a soluble fibre. It's a prebiotic that encourages the growth of healthy gut bacteria. It’s found in common fruits and veggies like asparagus, banana, chicory, garlic, leeks, Jerusalem artichokes and onions. |
Do your products contain preservatives?
No, our packaged goodies are all free from preservatives, artificial colours and flavours. |
May Contain: Egg - what does the statement mean?
"May contain: egg" means that although that product does not contain any egg ingredients, it is produced in a facility where egg ingredients are used in other products. |
Does your baking powder contain aluminium or corn?
Our baking powder is free from aluminium and made with pea starch. |
Does your salt contain iodine?
No. Our salt is pure Sodium Chloride, free from any additives. |
Are your ingredients GMO free?
ALL our ingredients in new product packaging are GMO free. According to US and Canadian labeling regulations, there's no such thing as a GMO-free egg, which is why we don't label our products that contain eggs as GMO-free. Read more. |
Palm Oil: What is it and where does it come from?Palm oil shortening is made from the fruit of the oil palm tree. It's solid at room temperature which gives baked goodies their airy texture. In recent years palm oil has replaced trans fats because of the latter's adverse health benefits due to hydrogenation. Palm oil is NOT hydrogenated. To fight deforestation and protect the Orangutans in Indonesia where our palm oil comes from, we only use RSPO Certified palm shortening. RSPO is short for Roundtable on Sustainable Palm Oil. This means our suppliers can trace the exact plantation the oil came from: that the oil has not been combined with any other oil from any other source, and that it has been produced in a sustainable and responsible manner. |
Dextrin: Where does it come from?
Ours is fruit-based. |
Lecithin: what type do you use?
We use sunflower lecithin. Lecithin is an emulsifier. |
Pea starch/protein/fibreAll our pea-based ingredients come from yellow field peas. |
Cellulose/Modified CelluloseWe use the non-allergenic, plant-based types. |
Caramel ColourOurs is made from corn. |
Natural FlavoursAll our flavours are natural. |
Cultured corn syrup solids. What are they and why do you use them?Cultured corn syrup solids are a natural mold inhibitor. Fermented, they produce naturally occurring organic acids, which prevent or slow mold growth in baked goods like bread. Cultured corn syrup solids contain a negligible amount of sugar and do not add any noticeable sweetness to products. |
Why does it say 'Has Corn' in the allergy listing, but no corn as an ingredient?The following ingredients are derived from corn which is why we list the product as 'Has Corn".
*Some natural flavours are infused in corn-alcohol, which is free from corn protein, but may still cause reactions in some people. Our natural vanilla flavour is NOT infused in corn alcohol. Corn protein is removed during the distillation process that turns corn kernels into alcohol. For those who cannot tolerate corn protein, they may be fine with corn-derived alcohol in the same way that people with celiac disease can drink spirits made from wheat, rye and barley as long as it’s distilled, whereby the proteins are removed. There is little definitive research on this issue. If you have questions on whether products distilled from corn are right for you, contact your doctor or nutritionist. |
Shipping |
Why do I have to order $50 or more?We want to ensure that anyone in the continental USA can get our products if they need them. To do that and run a sustainable business we need a minimum order amount to cover shipping. If you live in Alaska or Hawaii USA, or in Canada Northern Manitoba, Yukon, Nunavut, and the Northwest Territories, the minimum order required is $100. |
How do you ship frozen products?We ship at ambient temperature and you freeze on arrival. We have been shipping this way for over 25 years with no issues. Our products are designed to freeze- thaw. Please treat products that need freezing as if they are fresh. Either eat or freeze right away. |
How long do orders take to process?Your order is processed the next business day. After that, we need 48 hours to get the delivery ready. |
How long does shipping take?Once shipped, orders typically arrive the next day. This will take longer if you're outside a major urban hub. That's why we only ship Monday through Wednesday, to make sure your delivery arrives by Friday, using FedEx Priority Overnight Shipping. |
When is my credit card charged?We only charge your credit card once the order has shipped. So if we are out of stock you won't be charged for products we don't send. |
If you are out of stock will you send me missing product later?No, we don't back order. |
What currency is my order charged in?You are charged in the currency of the mailing address of the country to which your order is shipped. if you have a Canadian credit card and ship to the US you will be charged in US dollars. Similarly, if you have a US card and ship to Canada you will be charged in Canadian dollars. |
What's the exact shipping schedule?For detailed info. on when we ship please go to our Free Shipping page. |
Is there a Kinnikinnick Bakery near me?Kinnikinnick has a store at our HQ in Edmonton, Alberta. Our free home delivery program is as good as having a gluten-free bakery near you. Simply order online and have it delivered to your door overnight. |
Holiday Shipping Cut-off Times |
What date to I need to order by to ensure delivery?
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Kinnikinnick Fresh |
What time is Kinnikinnick Fresh open?
Kinnikinnick Fresh is open Tuesday to Saturday from 9:30 am - 5 pm. For holiday hours check.
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