Terms And Conditions - Canada

This website is intended for use by retail direct customers in Canada and the US only. Wholesale and Food Service customers should contact us directly using the links at the bottom of our site.

Shipping Policy
  • Orders with item totals over $50 qualify for free shipping. Free shipping offer does not include any remote area service charges which may be added by our shipping contractor.
  • We require a street address and postal code for all shipments. We can NOT ship to PO Boxes.
  • For most areas in Canada, all products can be shipped directly to your door for a $10.00 flat rate fee.
  • Products are shipped via UPS Overnight Courier.
  • Delivery is 1-2 working days from our expected shipping date which is noted on your order confirmation.
  • GST will be charged on shipping and any items classed as taxable under the act (ie: single serving, snack or non-food items)
  • Allow up to 10 working days from time of order for delivery.



Short Ship Policy
  • If you are short shipped, we DO NOT backorder. Because we don't bill your credit card until your order ships, you will not be charged for items not shipped. For more details on why this policy is necessary, please view the No Backorder Policy from the Help Center Console to the right.
  • If you want the items that do not ship, you will need to place a new order.



Returns Policy
  • We do not accept returns on food products.
  • Claims for damaged/spoiled goods must be registered with customercare@kinnikinnick.com or 1-877-503-4466 within 24 hours of first attempt at delivery.
  • Claims will not be accepted for goods damaged/spoiled after delivery.
  • Claims will not be accepted for goods damaged/spoiled if delivery is attempted and re-scheduled (ie: you are not home).
  • Claims will not be accepted for goods damaged/spoiled for orders specified Special Handling*
  • Credits for damaged/spoiled goods will be processed within 3 business days of claim approval.
  •  
Allergen Return Policy  
  • We are a Gluten/Wheat, Dairy and Nut, Sesame, Fish & Shellfish Free company. Our facilities process products containing Egg, Soy, & Sulphites (major allergens) as well as Corn & Potato.  For customer with allergies or intolerances, our website has complete allergen information for each product and customers must review this information to ensure they are ordering appropriate products. If ordering by phone, it is the customers responsibility to notify Kinnikinnick staff of any additional allergens.
  • As such, Claims will not generally be accepted for allergen related issues for any order placed on our website or by phone.


  Cancellation Policy
  • Order cancellations must be received 2 business days prior to the shipping date noted on your order confirmation.




*Special Handling may include any Non-standard Delivery Instructions such as:
  •     No signature required
  •     Leave with neighbor
  •     Leave on porch
  •     Leave with Front Desk

These types of deliveries are at the sole discretion of the delivery driver and are beyond our control. We do not take responsibility for these types of orders.

Terms And Conditions - United States

This website is intended for use by retail direct customers in Canada and the US only. Wholesale and Food Service customers should contact us directly using the links at the bottom of our site.

Shipping Policy
  • Orders with item totals over $50 qualify for free shipping. Free shipping offer does not include any remote area service charges which may be added by our shipping contractor.
  • We require a street address and postal code for all shipments. We can NOT ship to PO or APO Boxes.
  • For most areas in the US, all products can be shipped directly to your door for a $10.00 flat rate fee.
  • Products are shipped via UPS Overnight Courier.
  • Delivery is 1-2 working days from our expected shipping date which is noted on your order confirmation.
  • No taxes apply.
  • Due to US Customs Law, U.S. orders may not exceed $200.00 USD per single order.
  • Allow up to 10 working days from time of order for delivery.


  Short Ship Policy
  • If you are short shipped, we DO NOT backorder. Because we don't bill your credit card until your order ships, you will not be charged for items not shipped. For more details on why this policy is necessary, please view the No Backorder Policy from the Help Center Console to the right.
  • If you want the items that do not ship, you will need to place a new order.


  Returns Policy
  • We do not accept returns on food products.
  • Claims for damaged/spoiled goods must be registered with customercare@kinnikinnick.com or 1-877-503-4466 within 24 hours of first attempt at delivery.
  • Claims will not be accepted for goods damaged/spoiled after delivery.
  • Claims will not be accepted for goods damaged/spoiled if delivery is attempted and re-scheduled (ie: you are not home).
  • Claims will not be accepted for goods damaged/spoiled for orders specified Special Handling*
  • Credits for damaged/spoiled goods will be processed within 3 business days of claim approval.
  •  

Allergen Return Policy  
  • We are a Gluten/Wheat, Dairy and Nut, Sesame, Fish & Shellfish Free company. Our facilities process products containing Egg, Soy, & Sulphites (major allergens) as well as Corn & Potato.  For customer with allergies or intolerances, our website has complete allergen information for each product and customers must review this information to ensure they are ordering appropriate products. If ordering by phone, it is the customers responsibility to notify Kinnikinnick staff of any additional allergens.
  • As such, Claims will not generally be accepted for allergen related issues for any order placed on our website or by phone.
  Cancellation Policy
  • Order cancellations must be received 2 business days prior to the shipping date noted on your order confirmation.




*Special Handling may include any Non-standard Delivery Instructions such as:
  •     No signature required
  •     Leave with neighbor
  •     Leave on porch
  •     Leave with Front Desk

These types of deliveries are at the sole discretion of the delivery driver and are beyond our control. We do not take responsibility for these types of orders.
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